Refund policy

Last updated: October 6, 2026

Digital products

Planora sells downloadable digital planners. No physical item is shipped, and downloaded files cannot be physically returned or exchanged. This policy does not limit any refund, cancellation or other consumer rights you have under applicable law.

30-day technical-issue refund policy

If a technical issue prevents you from downloading or using your purchased planner, contact us within 30 days of purchase. We will help troubleshoot the issue. If we cannot resolve the confirmed technical issue, you are eligible for a full refund.

How to request help or a refund

Email support@tryplanora.co with your order number, the email address used at checkout, your device and app details, and a description of the problem. Include a screenshot or error message if available. Do not send passwords or full payment-card details. We will review the information, provide troubleshooting steps where appropriate, and notify you by email of the outcome.

Missing links or an incorrect email address

Check your spam/junk folder if you cannot find your download email. If you entered an incorrect email address or cannot access the link, contact us with your order details so we can verify the purchase and help restore access.

Change of mind and cancellations

We do not normally offer change-of-mind refunds after a digital file has been delivered, except where required by law. If you wish to cancel before delivery, contact us as soon as possible. Please review the edition, product description and app/device requirements before purchasing. Third-party app purchases and subscriptions are not included and are governed by the app provider's refund policy.

Approved refunds

Approved refunds are issued to the original payment method. We will email you when a refund has been issued. Card refunds typically appear within 5–10 business days after issue, depending on the payment provider and your bank. If you have not received an approved refund after that time, contact us so we can help trace it.

Consumer rights

The 30-day technical-issue policy is in addition to, and does not replace, any mandatory rights relating to faulty, misdescribed or undelivered digital content. Any applicable statutory rights take precedence.

Contact

Planora is operated by Clairu LLC.
Business correspondence address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States.
Wyoming Filing ID: 2025-001730605.
Email: support@tryplanora.co.